FAQs

How long should I stay?

This depends on what outcome you would like to achieve. Even a short dose of rest and relaxation plays a vital role in our wellbeing. The lack of distractions, timelines and responsibilities allows you to absorb what is on offer and have a positive influence on cellular renewal.


Our Wellness Weekend is a brief yet restorative escape blending spa, movement and relaxation with delicious organic cuisine, helping to boost your energy levels in just a few days.


A longer stay with us provides a safe and healthy way to allow your body to ‘catch up’. Allowing your body time to cleanse is an essential element to vitality and healthy ageing. If you are looking for greater benefits or perhaps to address a specific concern or health issue, a longer stay is ideal for your body to deeply cleanse, leaving you feeling energised and renewed. Read more here

 

 

Do many people come on their own?

Yes, in fact we suggest this is the ideal way to retreat. It is an opportunity to nurture your self and have the space to think and contemplate without consideration of friends or partners. On weekends, we often see more couples and friends escaping together. If you travel alone you will be well taken care of and will have the opportunity to meet like-minded individuals if you wish.

 

 

Where is Gwinganna and how do I get there?

Set high on a plateau on over 200 hectares of Queensland hinterland and rainforest, Gwinganna is located in the Tallebudgera Valley with spectacular views of the valley and ocean. Gwinganna is less than 30 minutes drive from Gold Coast airport, around 60 minutes from Brisbane and just 15 minutes from Burleigh Heads beach. For directions click here.

 

 

Can I choose my travel dates?

Yes we have a range of wellness packages available throughout the year, and all these start on a set date to ensure a dedicated and private retreat environment. It is essential that you arrive on the starting date of the program.


View our retreat dates calendar now to plan your stay.  Learn more about a stay at Gwinganna Lifestyle Retreat.

 

 

Do I really need travel insurance?

We know that sometimes plans change so we recommend that all our guests secure comprehensive travel insurance prior to a stay here. We strongly suggest choosing a policy that will cover sickness or unpredictable circumstances that may require you to change your plans. Even if you live locally and are driving to the retreat, please remember that you are booking a complete holiday/package that is non-refundable and non-transferable should an unplanned situation arise. Please consider the following when choosing your policy:


- Cancellation fees
- Lost deposits
- Additional expenses for accidental injury, sickness and hospitalisation
- Medical evacuation
- Luggage and personal effects
- Travel delay and alternative transport expenses
- Personal liability


When organising insurance, ensure you read the product disclosure statement to select the most suitable cover policy for you.  Gwinganna Lifestyle Retreat is not responsible or liable for any costs associated with changes to your travel arrangements.


 

What time should I arrive?

Your retreat begins at 2pm and we request that you arrive between 2pm and 4pm. There is no entry to the retreat after 5pm to ensure you can complete an orientation of the property.

If you are arriving by air, we offer a courtesy transfer from Gold Coast airport at 1pm on the first day of each retreat. Please ensure your flight lands by 12.30pm to access this transfer. For your departure, our courtesy transfer will depart Gwinganna at 2pm on the final day of each retreat. Please ensure your flight departs after 3.30pm to access this transfer.

If you are arriving into Brisbane airport or cannot make our transfer times, a limousine service is available which we can book for you.

Rates for limousine or helicopter transfer can be discussed with our team. International guests may request special arrangements. Please check with our Reception team for details.
 

Do I need to request spa and wellness treatments in advance?

Although not essential, we recommend you send us your Dreamtime spa and wellness requests in writing prior to your arrival. Your treatments and therapies will be confirmed once you have arrived. Some therapies are not available on weekends and specialty treatments are exclusive to certain therapists and have limited availability. For all requests, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

Which kind of spa and wellness treatments would be best for my needs?

As a guest your needs are very individual however there is a wonderful resource that showcases medical evidence on the benefits of many of the treatments we offer. Learn more

 

 

Do I need to disclose any addictions on booking?
Yes, Gwinganna is not a drug or alcohol rehabilitation centre and it is essential to determine if Gwinganna is the right place to help with particular areas of lifestyle management and change. Any undisclosed information, such as illegal drug or alcohol addiction, will result in cancellation of the booking without refund. Smoking, taking illegal drugs and drinking alcohol on the property (unless it is wine served by Gwinganna staff at dinner) will also result in cancellation of the booking without refund. For queries, please contact us.

 

 

How should I prepare for my visit?

For stays of 4 days or longer, caffeine is removed from your daily nutritional intake, so we recommend that you gradually reduce your caffeine intake to 1 or 2 cups a day (1 cup of espresso), reduce energy and soft drinks to one per day and reduce chocolate consumption to 25g per day to help soften any of the normal withdrawal effects that you may experience.

 

 

Can I use my mobile device?

To truly escape and help you disconnect, we have created a mobile free low tech environment. Use of mobile devices is restricted to your room. Your room is also equipped with a landline phone. Family and friends will be able to contact
you via the main reception number +61 7 5589 5000.

 

 

Can I bring my laptop and is there internet access?

During your stay at Gwinganna, we encourage you to disconnect and focus on your self and take time to tune into the needs of your health and wellbeing. Bringing work with you can distract you from your escape to our environment, so we advise you not to bring your laptop.


Due to our location, set high on a plateau, internet access is limited. For further details please ask us at time of booking.

 

 

What if I have specific dietary needs?

A Gwinganna experience allows you to re-evaluate your relationship with food and to experience and learn about the meaning of true nourishment. In keeping with this essential philosophy, our dedicated team of Gwinganna chefs work closely with the Nutritionist to cater to food allergies and intolerances. We can assist with a variety of dietary needs. Please discuss this with the Retreat Advisor team at time of booking.

 

 

What should I bring?

Please download our suggested packing list here: What to bring

 

 

Are children allowed to visit?

To maximise your retreat experience, the minimum age for all guests is 18 years.

 

 

How you can help?

Gwinganna Lifestyle Retreat proudly supports local not-for-profit organisation Wildcare Australia Inc, who rescue and rehabilitate sick, injured and orphaned native wildlife. As part of the initiative, $1.50 will automatically be added to your guest account during your stay. Your donation is greatly appreciated and will help to save and care for more native wildlife. We are happy to remove this charge at your request. Please see Reception when you arrive.

 

 

What else should I be aware of?

Gwinganna is a non-smoking property and drinking alcohol anywhere on the property or in your room is also strictly prohibited.

 

 

Will I be able to check in if I have consumed drugs or alcohol on the day of my arrival?
No, Gwinganna is a health retreat and the safety and comfort of all guests is high priority. Gwinganna is not a drug or alcohol rehabilitation centre and we reserve the right to refuse to check in any guests under the influence of drugs or alcohol. Failure to comply will result in cancellation of the booking without refund and the guest will be asked to leave the property. For queries, please contact us.

 

 

Wondering about the weather?

Please view the 7 day forecast for Gold Coast weather.